Terms and Conditions
These terms apply to every order placed on mystez.com. Please read them before you order.
1. About us
MYSTEZ is an independent fashion brand founded by Ekaterina Zueva. You can contact us at info@mystez.com.
If you buy as a consumer, nothing in these terms takes away the rights you have under the consumer law of the country where you live.
2. Your order
- You place your order on the site.
- We contact you by email, WhatsApp or Telegram to confirm that the items are available, the DHL shipping cost to your address and how to pay.
- The contract between us is made when we confirm your order and you pay.
We may decline or cancel an order, for example if an item is out of stock or a price on the site is clearly wrong. If you have already paid, we refund you in full.
3. Prices and payment
All prices are in US dollars. The shipping cost is added to the order and confirmed with you before you pay.
Our prices do not include import duties or taxes charged by your country. If they apply, DHL collects them from you on delivery.
You pay through a secure payment link that we send you. We ship your order once the payment has arrived.
4. Delivery
We ship worldwide with DHL, with a tracking number. We give you the estimated delivery time together with the shipping cost.
The items become yours, and you carry the risk for them, once they are delivered to you.
Please check that your delivery address is correct. If a parcel comes back to us because of a wrong address or a refused delivery, we will contact you to arrange what happens next.
5. Right to cancel and returns
You can cancel your order and return items within 14 days of receiving them, without giving a reason. How it works, which items cannot be returned and how refunds are made is explained on our Returns and exchanges page, which is part of these terms.
6. Faulty or wrong items
If an item arrives damaged, has a defect or is not what you ordered, email us with your order number and photos. We will offer a replacement or a full refund, and we cover the shipping costs.
If you live in the EU, you also have a legal guarantee: the seller is responsible for defects that show up within two years of delivery.
7. Product information
We do our best to show colours and details accurately, but they may look slightly different on your screen. Please check the size guide on each product page before you order.
8. Our content
The photos, texts, logo and design of this site belong to MYSTEZ. Please do not copy or use them without our written permission.
9. Liability
We are responsible for losses that are a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, or for delays caused by events outside our control.
Nothing in these terms limits our liability where the law does not allow it to be limited.
10. Personal data
We use your personal data as described in our Privacy Policy.
11. Changes to these terms
We may update these terms from time to time. The version on the site when you placed your order applies to that order.
12. Questions and complaints
If something is not right, write to us at info@mystez.com. We will do our best to solve it quickly.
Seller details
Ekaterina Zueva
info@mystez.com