Returns and exchanges

14 days to return

You can return or exchange items within 14 days of receiving your order. You don't need to give a reason.

Conditions

Please send items back unworn and unwashed, with all labels and the original packaging. You can try them on as you would in a store. If an item shows more wear than that, we may reduce the refund to cover the loss in value.

Items we can't take back

• Swimwear and underwear if the hygiene liner or seal has been removed.
• Items that were made or altered for you, such as a changed length.

How to return

1. Within 14 days of receiving your order, email info@mystez.com with your order number and the items you'd like to return or exchange. You can also use the form below.
2. We'll reply with the return address and instructions.
3. Pack the items securely and send them with a tracked service within 14 days of telling us.

For an exchange, tell us the size or color you'd like in your email.

Shipping costs

Return shipping is paid by you. If you return your whole order, we also refund the standard delivery cost you paid. If an item arrived damaged or isn't what you ordered, we cover all shipping costs.

Refunds

We refund you within 14 days of you telling us about your return, using the same payment method you paid with. We may wait until the items arrive with us, or until you show us proof that you sent them. Your bank may take a few more days to show the money in your account.

Return form

You can copy this form into an email to info@mystez.com. Using it is optional.