Privacy Policy

This policy explains what personal data we collect when you visit mystez.com or buy from us, why we collect it, and what rights you have.

Who we are

MYSTEZ is an independent fashion brand founded by Ekaterina Zueva. In this policy, "we" and "us" mean this business. We are responsible for the personal data you share with us on mystez.com.

Contact: info@mystez.com

What we collect

  • When you place an order: your name, email address, phone number, delivery address and the items you choose.
  • When you subscribe to our newsletter: your email address.
  • When you write to us by email, WhatsApp, Telegram or Instagram: your messages and contact details.
  • When you browse the site: technical data such as your IP address, browser and device type, which are needed to show you the site.

Your bag and wishlist are kept in your own browser. We never see or store your card details: payments are handled by the payment provider named in the payment link we send you.

Why we use your data

  • To process and deliver your order and to handle returns. Legal basis: performance of our contract with you.
  • To answer your questions. Legal basis: steps you ask us to take before an order, or our legitimate interest in looking after our customers.
  • To send our newsletter, only if you subscribed. Legal basis: your consent. You can unsubscribe at any time with the link in any email or by writing to us.
  • To keep accounting and tax records. Legal basis: our legal obligations.
  • To keep the site secure and working. Legal basis: our legitimate interest.

Who we share it with

  • Tilda Publishing, the platform that hosts our website, store and forms.
  • DHL, to deliver your order. They receive your name, address, phone number and email.
  • The payment provider named in your payment link, to take your payment.
  • The email and messaging services we use to talk to you, such as WhatsApp and Telegram.
  • Public authorities, when the law requires it.

We do not sell your personal data and we do not share it for targeted advertising.

International transfers

We and our service providers may process your data outside the country where you live, including outside the European Economic Area, the UK and the United States. Where the law requires it, we use appropriate safeguards for these transfers. Write to us if you would like details.

How long we keep it

  • Order records: for as long as tax and accounting law requires.
  • Newsletter subscription: until you unsubscribe.
  • Messages: for as long as we need them to answer you and handle your order.

Your rights in the EU, EEA and UK

You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it or send it to another company. You can object to processing based on our legitimate interest, and you can withdraw your consent at any time. You also have the right to complain to the data protection authority in the country where you live or work.

Your rights in the United States

Depending on the state where you live, for example California, you can ask what personal information we hold about you, and ask us to correct or delete it. You also have the right to opt out of the sale or sharing of your personal information. We do not sell or share it, so there is nothing you need to opt out of. We will not treat you differently for using your rights.

How to use your rights

Email info@mystez.com. We will reply within one month. We may ask you to confirm your identity before we act on your request.

Children

Our site is not meant for children under 16, and we do not knowingly collect their personal data.

Security

We take reasonable technical and organisational measures to protect your data. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. This version was last updated on 20 October 2026.